You are responsible for selecting the dates/times of your sessions by choosing from your tutor's schedule in the online booking system. Online booking is free. Your initial session and the first session of your Study Package can also be booked by the admin team free of charge. Any additional requests for administrative bookings require a minimum admin fee of $12.50 per session.
Rescheduling is restricted. A request to change the date and/or time of a 1-to-1 tutoring session is only accepted with prior notice — 24 hours ahead on weekdays, 48 hours on weekends, and by 6:00 PM the previous Friday for Monday sessions — confirmed by email. Otherwise, regular charges apply for the session. Tutors handle academic matters only; scheduling and rescheduling requests must go through the administration office.
An Admin Fee applies to any rescheduling confirmed in time with acceptable prior notice.
Minimum Admin Fee: $12.50 + tax. This rate is available a limited number of times per Study Package: 3 times for packages of 12+ sessions, 2 times for 8–11 sessions, and 1 time for 2–7 sessions. The Regular Admin Fee of $16.50 + tax applies beyond those limits.
Rescheduling is not available for students in Mini-Group (3–7 students) or Group (8–20 students) sessions. If the admin team exceptionally needs to cancel a session, all group members are notified in advance of the rescheduled date and time.
A request to change a confirmed session from in-person to online (or vice versa) is approved free of charge with acceptable prior notice (24 hours on weekdays, 48 hours on weekends, by 6:00 PM the previous Friday for Monday sessions).
A Regular Admin Fee of $16.50 (+ tax) applies to any such request made with short notice.
The administration office handles class location assignment requests — please do not contact your tutor with scheduling requests.
Each study package (including proofreading packages) covers one course only, within one academic semester. Tutoring sessions are 2 hours each. There is no refund for study packages or trial sessions unless Hit the Books cancels a registration for internal reasons (such as a lack of an appropriate tutor). If a student cancels a package or trial session, Hit the Books may offer credit toward other services within the same or following semester, subject to admin fees and restrictions. GST and QST apply to tutoring rates, with the exception of Primary and High School tutoring, which is tax-free.
1.5-hour sessions are available for high school students on request; an admin fee is added for each extra session this produces — for example, 12 two-hour sessions become 16 1.5-hour sessions, with 4 admin fees added.
If a student cancels or reduces sessions in a package, Hit the Books may offer credit or reimbursement, minus the number of rescheduled or cancelled sessions, up to a maximum of 4 admin fees. Eligibility is determined by Hit the Books.
A rescheduling request is only accepted with acceptable prior notice (24 hours on weekdays, 48 hours on weekends, by 6:00 PM the previous Friday for Monday sessions) confirmed by email. Otherwise the session is considered cancelled without notice, with neither a refund nor a rescheduling option, though Hit the Books may, at its discretion, extend partial credit for an emergency.
If a tutor must cancel for an acceptable reason (illness or emergency), Hit the Books will provide a substitute tutor. A student cannot decline a short-notice substitute without incurring their own cancellation fee, but may decline future sessions with that tutor after one session if unsatisfied with their service.
Tutors are not obligated to spend time outside of sessions reviewing materials or answering questions, and will not help with assignments outside of a session. As a good-faith gesture, tutors may spend up to 15 minutes (basic courses) or 30 minutes (advanced courses) reviewing material as self-preparation. Students are encouraged to send course materials at least 48 hours in advance, particularly for advanced courses.
Receipts must be requested within 90 days of payment, otherwise an Admin Fee of $16.50 + tax applies. Receipts requested within 90 days take 2–5 business days to prepare; those requested later take 1–2 weeks.
For more information, see our FAQ page, or contact us if you have any questions.
TPS (GST): 838 116 390 RT0001 · TVQ (QST): 122 190 3613 TQ0001